FREQUENTLY ASKED QUESTIONS
Are the products sold genuine?
All products offered for sale on otoboyaolcer.com are all original.
Do the prices of the products include VAT?
VAT is included in the sale prices of all products sold through otoboyaolcer.com
What should I do if the product I ordered comes in the wrong size, colour or model?
If the product comes to your hand different from the size, model or color you ordered, you can make an exchange by contacting our customer service from our whatsapp line
0552 690 69 55
I have created a new order, can I change my order?
otoboyaolcer.com for your orders, if your order has not yet been delivered to cargo 0552 690 69 55 You can change it by contacting our customer service from our whatsapp line.
Can I change the delivery address of my order?
Please check whether your order has been shipped or not. If the product you ordered has not been delivered to the cargo, you can change the delivery address. For this 0552 690 69 55 You can reach our customer service from our whatsapp line.
The product I want to buy is sold out, will it go on sale again?
Due to the continuous renewal of our stocks, the products are open for sale again as long as the season does not end.
How should I clean my products?
Since otoboyaolcer.com products are made of sensitive and technological fabrics, they should be cleaned according to the washing and drying instructions on each product.
Shipping / Transportation
When will I receive my order?
Orders reach the recipient in 1-3 business days.
How can I find out if my order has been shipped?
You can track your order status on the My Order Details page on the site.
Is there anything I should pay attention to when picking up the parcel when it arrives?
Yeah, yeah, yeah, yeah. During shipping by cargo, damage to the products may occur due to cargo. For this reason, when you receive the product, you should pay attention to whether there is any crushing, tearing and wetting in the package. In such a case, you should not receive the cargo and make a report to the cargo officer.
How can I access the product if the parcel arrived but I was not at home?
In case you are not present at the declared address, the product you ordered will be delivered to the nearest cargo branch to your address. It is kept in the branch within 3 days. You can pick up the product with your ID number by going to the cargo branch. Products not received within 3 days are sent back to our company.
Cancellation & Refund
How long does it take to get a refund when I cancel an order?
When you cancel the order or return the product, your money will be refunded within 7-10 business days after we receive the product.
Within how many days can I return my purchase?
You can return the product within 14 days of receipt.
What should I do if the product I receive is defective?
If you send the product to us before the return period (14 days), the necessary actions will be taken and the money will be refunded. If we have the same product in stock, you will be informed so that you can create a new order.