GENERAL
 

1. If you place an order electronically through the website you are using, you are deemed to have accepted the preliminary information form and the distance sales contract.
2. Buyers are subject to the provisions of the Law No. 6502 on Consumer Protection and the Regulation on Distance Contracts (OG: 27.11.2014/29188) and other applicable laws regarding the sale and delivery of the purchased product.
3. Shipping charges, which are the cost of product shipment, will be paid by the buyers.
4. Each purchased product is delivered to the person and/or organization at the address indicated by the buyer, provided that it does not exceed the 30-day legal period. If the product is not delivered within this period, the Buyers may terminate the contract.
5. In the event that it is impossible to deliver the purchased product, the seller must notify the buyer within 3 days of learning of this situation. Within 14 days, the total price must be returned to the buyer.
6. If the buyer does not pay the price of the purchased product or cancels it in the bank records, the seller's obligation to deliver the product ends.
7. After the product is delivered, if it is determined that the credit card paid by the buyer is used unfairly by unauthorized persons and the price of the product sold is not paid to the seller by the relevant bank or financial institution, the buyer must return the product subject to the contract to the seller at the expense of the seller within 3 days.
8. If force majeure occurs which the seller cannot foresee and the product cannot be delivered in due time, the buyer shall be notified. The buyer may request cancellation of the order, replacement of the product with a similar one or postponement of delivery until the obstacle is removed. If the buyer cancels the order; the product price will be returned to the bank within 14 days after this cancellation.
9. The buyer shall inspect the goods / service subject to the contract before receiving it; torn, stained, etc. damaged and defective goods are included in the category of defective goods and must protect the goods / service after receipt. The invoice must be returned with the product.
10. The buyer may exercise the right of withdrawal from the contract by rejecting the goods within 14 (fourteen) days from the date of delivery of the purchased product to him or the person / organization at the address indicated by him, without any legal and criminal liability and without any justification, provided that he notifies the seller via the contact information below.
     

*** RETURN AND EXCHANGE REQUESTS, THE SHIPPING FEE BELONGS TO THE CUSTOMER.

 
 

RETURN TERMS

The product to be returned must be returned with the product label intact or the hygiene tapes intact and must be sent back with the transparent protection bag and the original package/box received. The product must be returned as received.

 

Open and check the packages that you think have been damaged during shipment in front of the company official you have received.

*** Damaged products that have not been recorded are definitely not returned.

 

In order for the product to be returned, it must be sent with the invoice. The return of products that have lost their resalability and cannot be sold to another customer is not accepted and the cost is not refunded.

 

The costs of the products whose return is approved will be paid to you as soon as possible.

 

COMPANY INFORMATION

 

NAME/TITLE :Lucetta Boutique

 

ADDRESS : ESATPAŞA MAH SEZEN SOK N:7/C

 

E-MAIL:  [email protected]

TEL :  0552 690 69 55